Capable × Refined: Content Approval + Publishing

Confluence is one of the most versatile platforms for creating and sharing knowledge. But as powerful as it is, publishing content directly to your audience can be risky. Without proper checks, teams can end up sharing information that’s outdated, inaccurate, or incomplete.

That’s why Capable and Refined together provide a complete solution - one that combines structured approvals with polished presentation. This case study walks through how teams transform their Confluence publishing process using both tools.

The Problem with “Publish and Pray”

Many Confluence teams draft content and hit publish without a formal review process. This leads to recurring issues:

  • No accuracy or compliance checks – Pages slip through without fact-checking or review against legal and brand requirements.
  • Audience mismatch – The native Confluence UI isn’t always intuitive for non-technical audiences and doesn’t allow for customized experiences.
  • Lack of oversight – It’s difficult to track who reviewed what, when, and whether the content met quality standards.

The result: inconsistent content quality and a lack of confidence in published knowledge.

Capable: Structured Approvals Inside Confluence

Capable eliminates the guesswork by adding structured approvals directly inside Confluence. Alongside other features like diagrams, calendars, and formatting tools, its approval workflows ensure content is only published when ready.

Key features include:

  • Approval Teams – Automatically assign review responsibility to the right people.
  • Custom Approval Rules – Define how many reviewers are required, set expiry dates, and enable auto-publishing.
  • Integrated Notifications – Notify approvers instantly in Slack, email, or both.
  • Seamless Publishing – Approved content is automatically published to the right space.

Example workflow:

  1. A draft is created in a private Confluence space.
  2. Capable assigns an approval team based on predefined rules.
  3. Approvers receive notifications and approve or reject with one click.
  4. Once approved, the page is automatically published to a public-facing space.

This creates accountability, speeds up the review process, and provides a complete audit trail.

Refined: From Confluence Pages to Branded Websites

Getting approval is only half the story. Once content is approved, teams need a way to present it in a clean, accessible, and branded format. Refined solves this by transforming Confluence spaces into intuitive, polished websites.

Why Refined makes the difference:

  • Unlimited Sites – Build intranets, customer portals, or documentation hubs from the same Confluence instance.
  • Audience-Specific Views – Show only what’s relevant for each group.
  • Brand Customization – Match your company’s identity with fonts, colors, and layouts.
  • AI-Powered Search – Help users find answers faster.
  • Built-In Analytics – Measure usage trends and top-performing content.
  • Custom Domains – Make your Confluence content look and feel like part of your brand.

With Refined, teams no longer have to compromise between functionality and presentation.

How They Work Together

Capable and Refined create a seamless publishing pipeline:

  1. Draft in a private space.
  2. Review & approve with Capable.
  3. Publish into a target Confluence space.
  4. Present the content beautifully with Refined.

This ensures that:

  • Content is always accurate and compliant.
  • Approvals are automatic and tracked.
  • The final presentation is professional, branded, and user-friendly.

Real-World Example: Operations Team Workflow

Imagine an internal operations team creating a “Daily Opening Checklist.”

  1. The checklist draft is created in a private Confluence space.
  2. Capable automatically routes it to the editorial team for review.
  3. An approver approves the content with a single click.
  4. The page is auto-published into the public operations space.
  5. Refined makes it instantly available on the branded intranet.

The result: no manual copying, no confusion over who approves what, and no unpolished pages reaching the audience.

Why This Matters

Together, Capable and Refined provide:

  • Reliability – Nothing goes live without review.
  • Efficiency – Approvers act instantly, publishing is automated.
  • Professionalism – Content is not just accurate, but beautifully presented.
  • Scalability – The same process scales from one team to the entire organization.

Learn More

With Capable and Refined, publishing in Confluence transforms from risky guesswork into a confident, repeatable process that delivers both accuracy and impact.