Persona
For ITSM Team Leads, knowledge governance and process approvals are critical.
Capable enables workflows for service policy documents, escalation protocols, and SLAs so they are reviewed before publishing. Knowledge articles drafted by service desk agents are routed through approvals, ensuring accuracy before reaching end users. Release schedules and change windows can be maintained in a shared milestone calendar.
When incidents occur, postmortems are documented and approved before being added to the knowledge base. This structured process improves service quality, reduces misinformation, and builds a culture of continuous improvement.
Click on a use case below to find out more:
Experience the Evolution
Whether you adopt the complete suite or individual capabilities, everything integrates natively into Confluence so your teams can move faster without switching tools.
Capable makes Atlassian do more: richer features out of the box, consistent UX across apps, and fewer vendors to manage.
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