Solution

Capable for ITSM

Service teams need clear knowledge and fast updates—but in most tools, articles get stale and approvals are patchy. Capable fixes that inside Confluence: draft, approve, and publish knowledge articles with audit trails, reusable diagrams, and indexed libraries that support Knowledge-Centered Service (KCS).

By combining publishing, approvals, saved searches, and content governance, Capable helps IT teams deliver reliable self-service and keep agents productive.

Choose your role below to see the use cases that matter most to you:

Experience the Evolution

One suite,
 many capabilities seamlessly integrated.

Whether you adopt the complete suite or individual capabilities, everything integrates natively into Confluence so your teams can move faster without switching tools.

Approval & Review Workflows
Team Scheduling
Formatting Macros
Diagrams and Whiteboards
Content Management
Content Publishing
Markdown Embedding
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Begin your journey with Capable

Capable makes Atlassian do more: richer features out of the box, consistent UX across apps, and fewer vendors to manage.