Persona
Service Desk Agents rely on fast, accurate knowledge to resolve issues.
In Confluence, they draft troubleshooting guides and knowledge articles, which are routed through Capable workflows for review by senior agents before publication. Runbooks and incident playbooks are always available in their approved versions, ensuring agents follow correct procedures. Maintenance schedules and downtime calendars are embedded so agents can inform end users proactively. This structure reduces ticket resolution time, prevents errors, and improves overall service desk performance.
Click on a use case below to find out more:
Experience the Evolution
Whether you adopt the complete suite or individual capabilities, everything integrates natively into Confluence so your teams can move faster without switching tools.
Capable makes Atlassian do more: richer features out of the box, consistent UX across apps, and fewer vendors to manage.
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