Checkout errors: runbook
When the checkout error rate goes above 5%, follow these steps in order.
Warning
Don't restart the payments service during a deploy.
Steps
- Done: Check the deploy log for a release in the last hour
- Done: Roll back if a release matches
- To do: Post an update in #incidents
- To do: Open a ticket for the root cause
Who to call
| Service | Owner | Hours |
|---|---|---|
| Checkout | Platform team | 24/7 |
| Payments | Billing team | 08:00–18:00 |
How it flows
flowchart LR
A[Alert] --> B{Recent deploy?}
B -->|Yes| C[Roll back]
B -->|No| D[Escalate to on-call lead]





